Careers

Medical Assistant

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Report To: Clinical Supervisor/Site Manager

Education & Experience: Certification or license as a healthcare professional, Medical Assistant, Nurse Aide or Surgical Technician, required. Maintaining professional certification is an expectation of the job and a requirement to work. If not already certified, obtaining and maintaining credentials may be a condition of hire and would then become a subsequent job requirement.

Job Summary: Work directly under the supervision of the Physician and Clinical Supervisor. Assist physician in examinations and procedures, in addition to functioning as a medical scribe in the electronic medical record. Reinforces and provides verbal and written patient education, as needed, in direct reflection of Physician orders. Responsible for maintaining clean, well equipped exam and or procedure rooms.

Working Conditions: Works in a fast-paced, well-lit, comfort controlled medical office. High traffic area. Work may be stressful. Interaction with others may be constant and interruptive. Occasional irregular hours. Frequent exposure to communicable disease, toxic substances, medical preparations, and other conditions common to a clinic environment.

Additional Responsibilities: Performs other tasks as deemed necessary by Physician/Physician Assistant and the Clinical Supervisor/Site Manager.

Essential Functions:

1. Escort patients from waiting room to the exam/procedure room in a timely and courteous manner, then confirms patient identity, obtains vital signs, and verifies and updates medical history.
2. Assist Physician with various procedures and examinations.
3. Maintain exam procedure rooms and inventory in orderly fashion according to 5S principles.
   Routine stocking of supplies according to par levels, proper dating and initialing of all opened
   supplies mandatory.
4. Cleans, sterilizes, and stocks all instruments according to accepted office guidelines, OSHA, and AAAASF regulations.
5. Verifies and documents all prescriptions as directed by Physician.
6. Provide test results and follow-up instructions to patients as directed by Physician.
7. Performs assigned patient care, under the supervising provider, which may include: dressing
   changes, bandaging suture removals, and the administration of local anesthesia injections.
8. Acts as a medical scribe in the electronic medical records systems to accurately record: detailed medical history, vital signs, review of systems, chief complaints, exams, diagnoses and plans, along with prescriptions, pathologies, procedures, and provider orders. Active listening and verification of accurate entry of all medical information required. Providing accurate history to provider prior to every visit, as well as assisting in the exam room while scribing required.
9. Collaborates with team to complete prior authorization paperwork, lab and pathology result entry, as well as return all phone calls, with proper documentation, in a timely manner.
10. Maintains patient confidentiality at all times according to HIPAA guidelines.
11. Engages in active participation of documenting all required components of meaningful use. Will implement all changing documentation needs for meaningful use in a timely manner.
12. Completes specimen collection and double-verification according to pathology collection policy protocol.
13. Ensures compliance with OSHA, HIPAA, and AAAASF regulations.
14. Cross-training to competently work in all aspects of the clinic, including the opposite specialty, is expected and required.
15. Travel to work at any of the other practice locations is required at times.

NOTE: Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time and with or without notice.

Appointment Scheduler

Report To: Administrative Supervisor/Site Manager

Education & Experience: High school diploma or GED required. Completion of courses in medical terminology, business, math, English, typing, and computer classes highly desirable.

Job Summary: Our team members are part of an environment that fosters health for all. We are driven to create a welcoming and professional environment. The patient check in/out staff members will consistently provide exemplary customer service while proactively executing all front office administrative duties. It is the responsibility of every Piedmont Plastic Surgery & Dermatology team member to deliver a world class patient experience to every person, every encounter every time.

• Maintains a timely greeting and scheduling of patient appointments.
• Process all incoming calls.
• Schedule/Reschedule appointments.
• Keeping providers schedule full by consistently checking schedules; filling canceled appointments and accommodating work in patients.  

Experience: High call volume experience is required. Highly prefer one year of office experience in a medical office. Will consider other combinations of work experience and settings.     

Working Conditions: Works in a fast-paced, well-lit, comfort-controlled medical office. High traffic area. Work may be stressful.  Interaction with others may be constant and interruptive. Occasional irregular hours. Frequent exposure to communicable disease, toxic substances, medical preparations, and other conditions common to a clinic environment.

Physical Demands: Requires sitting, data entry, and viewing computer screens for long periods of time; also stooping, bending, and stretching. Occasional lifting. Requires manual dexterity sufficient to type 40 wpm, operate a keyboard, calculator, telephone, copier, fax, and other office equipment as necessary. Vision should be correctable and hearing within a range discernible to telephone/paging contacts.

Essential Functions: 

1. Exemplify caring and compassionate customer service to create an excellent patient experience
2. Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.
3. Demonstrate critical thinking skills and decisive judgement in an often hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision.
4. Manages patient scheduling, insurance documentation, and arrival and/or departure desk activities according to standards and policies ensuring accuracy and an outstanding patient experience.
5. Enters and maintains confidential and accurate patient information including patient insurance, billing and payment information throughout the patient encounter.
6. Ensures all payments and estimates are accurately explained to the patient before the appointment. 

Performance Requirements: Knowledge of business office procedures. Possess good written and verbal communication skills. Ability to greet patients and answer the telephone in a professional manner. Must read, understand, and follow oral and written instructions. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with physicians, patients, employees, and public.  Always presents a professional image. Ability to do detailed and accurate work. Utilize time management skills. Recognize, evaluate, solve problems, and correct errors. Maintain productivity and work independently.

Scheduler I:  Two weeks of training, ability to make general appointments, cancel & reschedule appointments, know how to enter & archive insurances, answer incoming calls, search & enter new patients.

Scheduler II:  All of Level I along with filling cancellations, learn different provider preferences, identify scheduling errors & correct them, knowledge of participating insurances, check faxes & voicemails, create quotes.

Scheduler III:  All of Level I & II along with scheduling of Mohs procedure, scheduling for plastics, blu light (PDT) scheduling, schedule for multiple providers, and notice/discuss billing questions and/or issues.

NOTE: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are an equal opportunity employer

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.