Duties, responsibilities and activities may change at any time with or without notice. Additional responsibilities may be required as deemed necessary by you supervisor. We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

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Medical Assistant

Click here to submit your resume to the Belmont office

Click here to submit your resume to the Denver office

Click here to submit your resume to the Blakeney office

Click here to submit your resume to the Huntersville office

Click here to submit your resume to the Hickory/Tate Blvd. Building 200 office

Report To: Clinical Supervisor/Site Manager

Education & Experience: Certification or license as a healthcare professional, Medical Assistant, Nurse Aide or Surgical Technician, required. Maintaining professional certification is an expectation of the job and a requirement to work. If not already certified, obtaining and maintaining credentials may be a condition of hire and would then become a subsequent job requirement.

Job Summary: Work directly under the supervision of the Physician and Clinical Supervisor. Assist physician in examinations and procedures, in addition to functioning as a medical scribe in the electronic medical record. Reinforces and provides verbal and written patient education, as needed, in direct reflection of Physician orders. Responsible for maintaining clean, well equipped exam and or procedure rooms.

Working Conditions: Works in a fast-paced, well-lit, comfort controlled medical office. High traffic area. Work may be stressful. Interaction with others may be constant and interruptive. Occasional irregular hours. Frequent exposure to communicable disease, toxic substances, medical preparations, and other conditions common to a clinic environment.

Additional Responsibilities: Performs other tasks as deemed necessary by Physician/Physician Assistant and the Clinical Supervisor/Site Manager.

Essential Functions:

  1. Escort patients from waiting room to the exam/procedure room in a timely and courteous manner, then confirms patient identity, obtains vital signs, and verifies and updates medical history.
  2. Assist Physician with various procedures and examinations.
  3. Maintain exam procedure rooms and inventory in orderly fashion according to 5S principles.
    Routine stocking of supplies according to par levels, proper dating and initialing of all opened
    supplies mandatory.
  4. Cleans, sterilizes, and stocks all instruments according to accepted office guidelines, OSHA, and AAAASF regulations.
  5. Verifies and documents all prescriptions as directed by Physician.
  6. Provide test results and follow-up instructions to patients as directed by Physician.
  7. Performs assigned patient care, under the supervising provider, which may include: dressing
    changes, bandaging suture removals, and the administration of local anesthesia injections.
  8. Acts as a medical scribe in the electronic medical records systems to accurately record: detailed medical history, vital signs, review of systems, chief complaints, exams, diagnoses and plans, along with prescriptions, pathologies, procedures, and provider orders. Active listening and verification of accurate entry of all medical information required. Providing accurate history to provider prior to every visit, as well as assisting in the exam room while scribing required.
  9. Collaborates with team to complete prior authorization paperwork, lab and pathology result entry, as well as return all phone calls, with proper documentation, in a timely manner.
  10. Maintains patient confidentiality at all times according to HIPAA guidelines.
  11. Engages in active participation of documenting all required components of meaningful use. Will implement all changing documentation needs for meaningful use in a timely manner.
  12. Completes specimen collection and double-verification according to pathology collection policy protocol.
  13. Ensures compliance with OSHA, HIPAA, and AAAASF regulations.
  14. Cross-training to competently work in all aspects of the clinic, including the opposite specialty, is expected and required.
  15. Travel to work at any of the other practice locations is required at times.

NOTE: Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time and with or without notice.

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Registered Nurse

Click here to submit your resume to the Charlotte/Blakeney office

Click here to submit your resume to the Charlotte/Blakeney office - Part Time

Click here to submit your resume to the Shelby office - Part Time

Reports To: Clinical Supervisor

Education & Experience: Graduate of an accredited School of Nursing. A current RN licensure or temporary license as a Registered Nurse in the state in which you work or reside. Basic Life Saving for healthcare provider and Advanced Cardiac Life Saving certification in accordance with the American Heart Association is required. A minimum one year OR experience is preferred. Proficient skills in venous access and critical thinking are required.

Job Summary: Provides professional nursing care through skillful assessment, planning, implementation and evaluation in accordance with clinic procedures, policies and protocols under the direct supervision of the nurse leader. 

Working Conditions: Work in a fast paced, well-lit, culturally competent healthcare clinic/ accredited surgical facility. Occasional, extended hours may be necessary to meet the demands of daily operations and patient flow. Inherent risks of exposure to communicable disease, toxic substances, and other conditions common to the healthcare clinic environment exists.

Physical Demands: Requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing and pulling. Must be able to lift and support the weight of 50 lbs. in handling patients, medical equipment and supplies. Must be fluent in English. Intact sense of sight, hearing, smell and touch including finger dexterity. Vision should be correctable and hearing discernible to telephone/paging contacts. Must be able to respond quickly to changes in patient’s condition.

Performance Requirements: Provides professional nursing care through strong assessment skills, planning, implementation and evaluation in accordance with the clinic procedures and or protocols under the supervision of the nurse leader. Strong critical thinking skills and anticipatory skills are required. Ability and knowledge to collect process and document pertinent data. Employs strategies to promote health and a safe environment. Delegates components of care to the appropriate healthcare workers in accordance with the applicable legal/regulatory or policy specific principles. Integrates evidence and research findings into practice whereby contributing to quality nursing practice. Communicates effectively in all areas of practice. Collaborates effectively with the healthcare consumer, family and others in the continuum of nursing practice.

Essential Functions: Patient Care. Responsible for assisting the physician in the care of patients to assure optimal outcomes through performance expectations and patient flow including but not limited to the perioperative environment.

Appointment Scheduler

Click here to submit your resume to the Gastonia/937 Cox Road office

Report To: Administrative Supervisor/Site Manager

Education & Experience: High school diploma or GED required. Completion of courses in medical terminology, business, math, English, typing, and computer classes highly desirable.

Job Summary: Our team members are part of an environment that fosters health for all. We are driven to create a welcoming and professional environment. The patient check in/out staff members will consistently provide exemplary customer service while proactively executing all front office administrative duties. It is the responsibility of every Piedmont Plastic Surgery & Dermatology team member to deliver a world class patient experience to every person, every encounter every time.

  • Maintains a timely greeting and scheduling of patient appointments.
  • Process all incoming calls.
  • Schedule/Reschedule appointments.
  • Keeping providers schedule full by consistently checking schedules; filling canceled appointments and accommodating work in patients.  

Experience: High call volume experience is required. Highly prefer one year of office experience in a medical office. Will consider other combinations of work experience and settings.     

Working Conditions: Works in a fast-paced, well-lit, comfort-controlled medical office. High traffic area. Work may be stressful.  Interaction with others may be constant and interruptive. Occasional irregular hours. Frequent exposure to communicable disease, toxic substances, medical preparations, and other conditions common to a clinic environment.

Physical Demands: Requires sitting, data entry, and viewing computer screens for long periods of time; also stooping, bending, and stretching. Occasional lifting. Requires manual dexterity sufficient to type 40 wpm, operate a keyboard, calculator, telephone, copier, fax, and other office equipment as necessary. Vision should be correctable and hearing within a range discernible to telephone/paging contacts.

Essential Functions: 

  1. Exemplify caring and compassionate customer service to create an excellent patient experience
  2. Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.
  3. Demonstrate critical thinking skills and decisive judgement in an often hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision.
  4. Manages patient scheduling, insurance documentation, and arrival and/or departure desk activities according to standards and policies ensuring accuracy and an outstanding patient experience.
  5. Enters and maintains confidential and accurate patient information including patient insurance, billing and payment information throughout the patient encounter.
  6. Ensures all payments and estimates are accurately explained to the patient before the appointment. 

Performance Requirements: Knowledge of business office procedures. Possess good written and verbal communication skills. Ability to greet patients and answer the telephone in a professional manner. Must read, understand, and follow oral and written instructions. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with physicians, patients, employees, and public.  Always presents a professional image. Ability to do detailed and accurate work. Utilize time management skills. Recognize, evaluate, solve problems, and correct errors. Maintain productivity and work independently.

Scheduler I:  Two weeks of training, ability to make general appointments, cancel & reschedule appointments, know how to enter & archive insurances, answer incoming calls, search & enter new patients.

Scheduler II:  All of Level I along with filling cancellations, learn different provider preferences, identify scheduling errors & correct them, knowledge of participating insurances, check faxes & voicemails, create quotes.

Scheduler III:  All of Level I & II along with scheduling of Mohs procedure, scheduling for plastics, blu light (PDT) scheduling, schedule for multiple providers, and notice/discuss billing questions and/or issues.

NOTE: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are an equal opportunity employer

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. 

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Patient Service Representative

Click here to submit your resume to the Huntersville office

Click here to submit your resume to the Denver office

Click here to submit your resume to the Hickory, Tate #200 office

Reports To: Administrative Supervisor

FLSA STATUS: Non-Exempt

Education & Experience: High school diploma or GED required. Completion of courses in medical terminology, business, math, English, typing, and computer classes highly desirable.

Working Conditions:Our team members are part of an environment that fosters health for all. We are driven to create a welcoming and professional environment. The patient service representative staff members will consistently provide exemplary customer service while proactively executing all front office administrative duties. It is the responsibility of every Piedmont Plastic Surgery & Dermatology team member to deliver a world class patient experience to every person, every encounter every time.
Works in a fast-paced, well-lit, comfort-controlled medical office. High traffic area. Work may be stressful. Interaction with others may be constant and interruptive. Occasional irregular hours. Frequent exposure to communicable disease, toxic substances, medical preparations, and other conditions common to a clinic environment

Physical Demands: Requires sitting, data entry, and viewing computer screens for long periods of time; also stooping, bending, and stretching. Occasional lifting. Requires manual dexterity sufficient to operate a key board, calculator, telephone, copier, fax, and other office equipment as necessary. Vision should be correctable and hearing within a range discernible to telephone/paging contacts.

Performance Requirements: Knowledge of business office procedures. Possess good written and verbal communication skills. Ability to greet patients and answer the telephone in a professional manner. Must read, understand, and follow oral and written instructions. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with physicians, patients, employees, and public. Always presents a professional image. Ability to do detailed and accurate work. Utilize time management skills. Recognize, evaluate, solve problems, and correct errors. Maintain productivity and work independently.

Essential Functions: Maintains a timely greeting, registration, and flow of patients to physicians when they are checking in or out for their scheduled appointment.

  • Exemplify caring and compassionate customer service to create an excellent patient experience
  • Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.
  • Demonstrate critical thinking skills and decisive judgement in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision.
  • Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and policies ensuring accuracy and an outstanding patient experience.
  • Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout the patient encounter.
  • Ensures all payments are accurately collected and documented. 

Check in/out level I:  2 weeks training, scan insurance cards, review updated & new paperwork along with making changes for them in EHR system, collect and post copayments, arrive and check in patients in EHR system, enter insurance information & have verified, search & enter new patients, knowledge of how to enter & archive insurances. Collect & post cosmetic payments, deductibles & coinsurance, schedule follow up appointments, process care credit, electronic check payments, enter Alle & Aspire coupons/points,.

Check in/out level II:  All of level I along with being able to post & collect payment for products, ability to check faxes & voicemails, understanding insurances eligibilities, collect payments for current balances owed and able to create quotes for patients.

Check in/out level III:  All of level I & II along with being able to open the office and/or close the office, ability to check patients out and in, schedule appointments accurately, identify scheduling errors & correcting them, knowledge of participating insurances, ability to notice and discuss billing questions and/or issues with the patient, and be able to schedule blu light (PDT) appointments for patients.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. 

Note 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Check-In/Check-Out (bilingual)

Click here to submit your resume to the Cotswold office

Report To: Administrative Supervisor

Education & Experience: High school diploma or GED required. Completion of courses in medical terminology, business, math, English, typing, and computer classes highly desirable. Highly prefer one year of office experience in a medical office. Will consider other combinations of work experience and settings

Job Summary: Our team members are part of an environment that fosters health for all. We are driven to create a welcoming and professional environment. The patient check in/out staff members will consistently provide exemplary customer service while proactively executing all front office administrative duties. It is the responsibility of every Piedmont Plastic Surgery & Dermatology team member to deliver a world class patient experience every person, every encounter every time.

Working Conditions: Works in a fast-paced, well-lit, comfort controlled medical office. High traffic area. Work may be stressful. Interaction with others may be constant and interruptive. Occasional irregular hours. Frequent exposure to communicable disease, toxic substances, medical preparations, and other conditions common to a clinic environment.

Physical Demands: Requires sitting, data entry, and viewing computer screens for long periods of time; also stooping, bending, and stretching. Occasional lifting. Requires manual dexterity sufficient to operate a key board, calculator, telephone, copier, fax, and other office equipment as necessary. Vision should be correctable and hearing within a range discernible to telephone/paging contacts.

Performance Requirements: Knowledge of business office procedures. Possess good written and verbal communication skills. Ability to greet patients and answer the telephone in a professional manner. Must read, understand, and follow oral and written instructions. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with physicians, patients, employees, and public. Always presents a professional image. Ability to do detailed and accurate work. Utilize time management skills. Recognize, evaluate, solve problems, and correct errors. Maintain productivity and work independently.

Essential Functions: Maintains a timely greeting, registration, and flow of patients to physicians. Exemplify caring and compassionate customer service to create an excellent patient experience. Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations. Demonstrate critical thinking skills and decisive judgement in an often hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision. Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and policies ensuring accuracy and an outstanding patient experience. Enters and maintains confidential and accurate patient information including patient insurance, billing and payment information throughout the patient encounter. Ensures all payments are accurately collected and documented.

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Patient Care Coordinator Assistant

Click here to submit your resume to the Gastonia office

Click here to submit your resume to the Shelby office

Reports To: Director of Cosmetic Services

FLSA STATUS: Non-Exempt

GENERAL STATEMENT OF DUTIES: Responsible for performing all PCC functions in all predetermined offices as scheduled on a weekly basis. Will fill in for the PCCs at times and will assist them at other times. Will fill in and assist in other areas of the practice as well. Perform project related duties as assigned by Directory of Cosmetic Services and Practice Administrator. Travel to other PPSD offices will be required.

EDUCATION: High school diploma required.

EXPERIENCE: Highly prefer two years of marketing, sales or hospitality experience.

JOB RELATIONSHIPS: Communicate with surgeons, PCCs and Director of Cosmetic Services.

WORKING CONDITIONS: Works in a fast-paced, well lit, comfort controlled medical office. High traffic area in a close work environment. Interaction with others may be constant and interruptive. Work may be very stressful. Most of public contact involves people needing medical care. Potential exposure to communicable diseases, toxic substances, and other conditions common to a clinic environment.

PHYSICAL DEMANDS: Requires sitting, data entry, and viewing computer screens for long periods of time; also stooping, bending, and stretching. Occasional lifting. Ability to type, operate calculator, telephone, copier, fax, and other office equipment as necessary. Vision should be correctable and hearing within a range discernible to telephone/paging contacts.

PERFORMANCE REQUIREMENTS: Possess good written and verbal communication skills. Must read, understand, and follow oral and written instructions. Ability to establish and maintain effective working relationships with physicians, administration, employees and public. Maintains professional image. Ability to do detailed and accurate work. Utilize time management skills. Recognize, evaluate, solve problems and correct errors. Maintain productivity and work independently.


ESSENTIAL FUNCTIONS:

Support

  • Fill in as the Patient Care Coordinator in each office as needed. This includes their roles in promoting and scheduling cosmetic surgeries, retail products, injectables, laser services, etc.
  • Perform patient consults regarding surgery
  • Schedule surgeries appropriately for the office and surgeon
  • Schedule and perform the surgery pre-op appointments and collect payments according to policy
  • Take pre-op and post-op patient photos
  • Review charts to make certain the RN and provider have signed appropriately
  • Arrive early / stay late according to the surgery schedule
  • Call patients following surgery and take evening call as needed for them
  • Answer office phone calls
  • Provide patient quotes and answer their inquiries
  • Complete the required daily logs for consults and surgeries
  • Escort patients and families through the office on surgery days and follow up appointments
  • Call patients the day prior to appointments to remind them
  • Follow up on consults that do not book surgery appointments
  • Ensure all corporate policies and procedures are followed in each office.
  • Monitor the cosmetic surgery schedule to optimize time utilization for all plastic surgery physicians.
  • Coordinate anesthesia schedule for all offices.
  • Support the Patient Care Coordinators and Schedulers to implement the best marketing tracking methods and ensure accurate information is gathered at all times.
  • Resolve customer service issues with cosmetic surgery patients, in conjunction with appropriate staff.
  • When not assisting PCCs, the assistant will fill in for administrative staff or others as directed, ie front desk, scheduling, etc.
  • Maintain the marketing materials, ie procedure brochures, for the plastic surgery services in each office in stock and organized.
  • Update the photos monthly on the websites we use.
  • Explore and recommend new marketing opportunities for review.
  • Maintain inventory of implants, garments, skin care products, injectables etc. and inform PCC when replacements are needed.
  • Place new items into stock and enter in computer inventory.
  • Process returns to vendor for credit or replacement.

MARGINAL FUNCTIONS:

1) Attend staff meetings and in-service programs
2) Maintains a clean, safe, and prepared work area
3) Remains in compliance with OSHA/Bloodborne Pathogen guidelines and Hazardous Communication guidelines
4) Ensures compliance with HIPAA requirements
5) Maintains patient confidentiality 6) Performs other duties as requested

Note:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time and with or without notice.

Piedmont Plastic Surgery & Dermatology is an equal opportunity employer.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

WE ARE HERE FOR YOU! SAFETY IS OUR TOP PRIORITY!

At Piedmont Plastic Surgery & Dermatology, we recognize there is now a “new” normal, and we want you to know we’re here for you.

We are offering all services and procedures but now with enhanced safety precautions.

MASKS ARE NOW OPTIONAL AT OUR OFFICES.

Our procedure rooms are fully decontaminated between procedures and all staff have sufficient PPE protection. If you choose, you can also wait in your car until we’re ready to see you. Please call to inquire about a telemedicine visit, available at some of our offices. You can trust in our board-certified physicians and staff to ensure that your safety is our top concern.

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